Dear Partner:

On Monday, September 26^th we shared an initial communication with regards to Hurricane Fiona, to our affinity partners. Today, we wish to share additional updates, with all our affinity partners that may have members, alumni or employees, in these severely impacted regions.

As of September 27^th, 2022, 7:30PM, our Catastrophe Advisors Teams (CAT) continue to be on the ground in the most impacted areas. Our Mobile Response Unit (MRU) is opened, in Sydney, NS, where customers may connect with us in person.

Our claims teams continue to focus on making initial call outs to impacted customers and have contacted 1,865 of them. We have received a total of 2,424 residential claims, and a total of 387 automobile claims since Saturday, September 24^th.

Again, please note that any customer who has been affected by Hurricane Fiona can start a claim online on our website, or through the TD MyInsurance App . They can also contact us at 1-888-773-7022 if they have questions about their insurance coverage or to report a claim.

Below, I've added the link to TD Insurance's tweet about our Mobile Response Unit (MRU) being on the ground, assisting our impacted customers.

Link : https://twitter.com/TD_Insurance/status/1574798486339559429

As previously mentioned, TD Insurance continues to be present and will remain, as necessary, to support our customers and communities. Rest assured that we are actively working with our teams and with suppliers on the ground to assess and remediate the situation, as soon as possible, for our impacted customers.

As always, if you have questions or comments, please reach out directly to me.

Best regards,